Privacy Policy

Last Updated: September 2026

At Drizzl, we respect your privacy and are committed to protecting your personal data when you use our website or purchase our products.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the rights available to you regarding your personal data.

By using the Drizzl website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

When you use our website or place an order, we may collect information necessary to provide our services, including:

Account and Order Information

Full name.
Phone number.
Email address.
Delivery address.
Products and orders purchased.
Communications with our customer service team.

Payment Information

When you make an online payment, your payment information may be processed through the payment service provider used on our website.

We do not normally collect or store your complete bank card details on Drizzl’s systems beyond what is permitted and technically required by the relevant payment provider.

Technical Information

We may automatically collect certain technical information when you use our website, including:

IP address.
Device type.
Browser type.
Operating system.
Pages visited.
Date and time of visits.
Website usage and interaction data.

2. How We Use Your Information

We may use your personal data for purposes necessary to operate Drizzl and provide our services, including:

Processing and fulfilling orders.
Confirming orders and communicating with you about them.
Delivering products to the requested address.
Processing payments and refunds.
Providing customer support.
Handling return and exchange requests.
Improving website performance and user experience.
Detecting and preventing fraud or unauthorized activity.
Complying with legal and regulatory requirements.
Sending promotional communications where legally permitted or where you have provided the required consent.

Personal data is processed based on applicable lawful grounds, including consent, contractual necessity, legal obligations, or other lawful grounds permitted under applicable law.

3. Sharing Your Information

Drizzl does not sell your personal data.

We may share limited information with trusted third parties when necessary to provide our services, including:

Delivery and shipping companies.
Payment service providers.
Hosting and technical service providers.
Analytics and website performance providers.
Marketing service providers, where applicable.
Government authorities or legal entities where required by law.

We aim to share only the information necessary for the relevant purpose and to work with service providers that maintain appropriate data protection practices.

4. Data Security

We take reasonable technical and organizational measures to help protect your personal data against:

Unauthorized access.
Unlawful use.
Unauthorized modification or disclosure.
Loss or damage.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

5. Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Fulfilling orders.
Providing customer support.
Resolving disputes and complaints.
Meeting legal and accounting requirements.
Protecting Drizzl’s legal rights.

When personal data is no longer required for a legitimate business or legal purpose, it may be deleted, anonymized, or securely disposed of in accordance with applicable procedures.

6. Cookies

The Drizzl website may use cookies and similar technologies to improve your browsing experience and provide certain website functionality.

Cookies may be used to:

Enable essential website functions.
Remember certain user preferences.
Maintain shopping cart functionality.
Understand how visitors use the website.
Measure website performance.
Improve advertising and marketing campaigns, where applicable.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Marketing Communications

We may use your contact information to send:

Drizzl offers.
Discounts and promotions.
New product announcements.
News and updates.
Marketing communications.

Marketing communications will be sent only where permitted by applicable law or where the required consent has been obtained.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

8. Your Privacy Rights

Subject to applicable laws and regulations, you may have certain rights regarding your personal data, including the right to request:

Information about the personal data we process about you.
Access to your personal data in accordance with applicable procedures.
Correction of inaccurate or incomplete information.
Updating your personal data.
Deletion of personal data where legally permitted.
Restriction of or objection to certain processing activities, where applicable.
Withdrawal of consent where consent is the legal basis for processing.
Submission of a complaint to the competent data protection authority where you believe your rights have been violated.

The exercise of these rights is subject to the conditions, exceptions, and procedures provided by applicable laws and regulations.

9. Children’s Data

The Drizzl website is not intended to directly collect personal data from children.

Where information relating to a child is provided, it should be provided by a parent or legal guardian and in accordance with applicable legal requirements.

Under Egypt’s personal data protection framework, children’s data is treated as sensitive personal data.

10. Third-Party Links

The Drizzl website may contain links to websites or services operated by third parties.

Drizzl is not responsible for the privacy practices or data protection policies of these external websites. We recommend reviewing the privacy policy of any third-party website before submitting personal information.

11. International Data Transfers

Some personal data may be stored or processed through service providers located inside or outside the Arab Republic of Egypt.

Where personal data is transferred outside Egypt, such transfers will be carried out in accordance with applicable legal and regulatory requirements.

Egypt’s personal data protection framework regulates the processing and transfer of personal data, including requirements relating to cross-border transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to:

Changes to Drizzl’s services.
Changes in how personal data is processed.
New services or technologies.
Changes to applicable laws or regulations.

Any updated version will be published on this page, together with an updated “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please contact the Drizzl team using the official contact details available on our website.

Drizzl
Website: drizzlfoods.com

Please use the official contact information published on the website when submitting a personal data request.