Last Updated: September 2026

At Drizzl, we care about delivering our products in excellent condition and maintaining the highest possible quality standards. This policy explains how returns and exchanges are handled to ensure a clear and fair shopping experience.

1. Returns & Exchanges

You may request a return or exchange in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Unopened Products

A return or exchange request may be submitted within 14 days from the date of delivery, provided that:

• The product has not been opened or used.
• The original packaging is intact and in its original condition.
• The product has not been damaged or improperly stored by the customer.
• The product is eligible for return according to its nature and condition.

All returned products are subject to inspection before a return or exchange is approved.

Opened Food Products

Due to the nature of Drizzl’s food products, opened or used products cannot generally be returned or exchanged, except in cases involving a defect, non-conformity with the agreed specifications, or an issue caused by Drizzl or during shipping.

This applies to products including:

• Syrups
• Sauces
• Powders
• Crush
• Puree

All applicable legal exceptions and consumer rights relating to food products remain valid.

---

2. Damaged or Defective Products

If your order arrives:

• Broken or damaged.
• Leaking.
• With packaging damage that affects the product.
• Different from the product you ordered.
• With a defect that affects its quality, safety, or intended use.

Please contact us as soon as possible, preferably within 48 hours of receiving your order, and provide clear photos of the product, packaging, and order number.

Please note: The 48-hour period is intended to help us document shipping-related damage and process your request efficiently. It does not limit any consumer rights provided by applicable law.

After reviewing your case, the appropriate solution may include:

• Replacing the product with a new one.
• Refunding the product value.
• Or another appropriate resolution based on the circumstances and applicable laws.

Where a defect or issue is determined to be attributable to Drizzl, Drizzl will cover the applicable replacement or return costs in accordance with the law.

---

3. Incorrect Products

If you receive a product different from the one you ordered, please contact us and provide photos of the received product along with your order number.

After verifying the order, we will arrange the appropriate replacement process.

---

4. Refunds

If a refund is approved, the product value will be refunded using the original payment method, in accordance with applicable procedures and legal requirements.

For online payments, the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

---

5. Non-Returnable Situations

A return may not be accepted when:

• The product has been opened or used, except in cases involving defects or non-conformity.
• The product has been damaged due to improper storage, handling, or use by the customer.
• The nature or condition of the product prevents its return under applicable law.
• The product cannot be returned to the condition it was in at the time of sale due to circumstances attributable to the customer.

All applicable exceptions and consumer rights under Egyptian Consumer Protection Law and related regulations shall apply.

---

6. How to Request a Return or Exchange

To submit a return or exchange request, please contact Drizzl Customer Service and provide:

1. Order number.
2. Customer name.
3. Phone number used for the order.
4. Product name.
5. Reason for the return or exchange.
6. Photos or video of the product, where applicable.

Our team will review your request and contact you with the next steps.

---

Important Notice

Nothing in this policy limits or overrides any rights or guarantees granted to consumers under Egyptian Consumer Protection Law or any other applicable laws and regulations.

For more information regarding consumer rights related to returns and exchanges, customers may refer to the Egyptian Consumer Protection Agency.

Drizzl – Premium Egyptian Flavor House